Return Policy

Fancy returning a product? You’ll find all the necessary information under 'Returns and warranty’. We have listed the requirements below. Products purchased from per toi switzerland gmbh can be returned by mail. Third-party products can only be returned by mail.

1. Return period

Our return periods apply from the date of shipment or date of collection. When returning an item, the date of the postmark or the date on which it was personally returned applies.

1.1. 14-day right of return for all products purchased from per toi switzerland gmbh

Subject to the below-listed limitations, all products purchased from per toi switzerland gmbh may be returned within 14 calendar days.

1.2. 14-day right of return for all products purchased from third party suppliers

Subject to the below-listed limitations, all products purchased via our online shop from merchants or third-party suppliers may be returned within 14 calendar days. Orders from our resale platform are excluded from this.

2. No right of return

Unfortunately, we cannot accept the following returns:

• Damaged items (apart from ones damaged in transit).
• If the original packaging is not present.
• Products that don’t include all accessories.
• Unsealed products from the following product groups:
• Beauty products (perfumes, hair care products, etc.)
• Hygiene items

3. Refund value

Provided that a product can be returned, the following refund regulations apply:

A full refund:

• The item is in its unopened, undamaged original packaging.

4. Return shipping costs

The postage costs for the return of items are generally borne by the sender. per toi switzerland gmbh will cover the cost in the following cases:

• Upon receipt of an item that was not ordered.
• In case of incorrect information in the online store.
• Upon receipt of an item that was not ordered.
• You haven’t received the full product.